Solve tough business problems and workplace conflicts with DelonApps, strategy, process optimization, risk mitigation, and mediation that drive results.

When growth stalls and tensions rise

Every organization eventually hits a wall, slowing sales, rising costs, missed deadlines, unclear accountability, or friction between teams and partners. Left unchecked, these issues drain profit, erode culture, and distract leadership from growth. DelonApps’ Business Consulting & Conflict Resolution service helps you break through: we diagnose root causes, redesign processes for efficiency, and resolve disputes, internally and with external stakeholders, so you can move forward with clarity and confidence.

What we mean by “Business Consulting & Conflict Resolution”

Business Consulting focuses on performance: strategy, operations, people, and technology, turning goals into measurable outcomes.
Conflict Resolution focuses on relationships: aligning interests, clarifying roles, and facilitating agreements when priorities clash.

Together, they address both the system (processes, incentives, and data) and the human (communication, trust, decision rights). That dual lens is why engagements stick long after we leave.

Problems we solve (and the outcomes we target)

1. Growth & Strategy Gaps – Unclear positioning, weak go-to-market, or stalled expansion.
   Outcome: tighter value proposition, prioritized markets, and a repeatable sales engine.
2. Operational Inefficiency – Long cycle times, rework, and handoff delays.
   Outcome: Leaner processes, clear SLAs, ownership, and lower cost-to-serve.
3. People & Collaboration Friction – Team silos, manager–employee tensions, or cross-functional conflicts.
   Outcome: decision clarity, working agreements, and measurable engagement gains.
4. Vendor/Client Disputes – Scope creep, missed deliverables, or payment disagreements.
   Outcome: mediated agreements, revised contracts/SOWs, and recovery plans.
5. Risk & Compliance Gaps – No risk register, audit surprises, or weak internal controls.
   Outcome: practical risk mitigation, control checklists, and clean evidence trails.
6. Change Fatigue – Tool rollouts and reorganizations that fail to stick.
   Outcome: adoption roadmaps, role-based training, and KPI-tied change plans.

Our 4-D approach: Diagnose → Design → Deliver → De-Risk

1) Diagnose (Weeks 1–2)

• Stakeholder interviews and conflict mapping
• Data and document review (KPIs, org charts, SOWs, SLAs, budgets)
• Rapid process walk-throughs (“follow the work” from request to delivery)
• Output: Problem statement, root-cause tree, and quick-win list

2) Design (Weeks 2–4)

• Target operating model (roles, RACI, workflows, decision rights)
• Conflict resolution framework (escalation paths, mediation steps, timelines)
• KPI set and dashboards; policy updates and templates
• Output: Implementation blueprint with milestones and owners

3) Deliver (Weeks 4–8)

• Pilot the new workflows and agreements
• Facilitate mediations, reset ceremonies, and decision meetings
• Train managers in negotiation & feedback; roll out SOPs and checklists
• Output: Working processes, signed working agreements, adoption metrics

4) De-Risk (Ongoing)

• RAID log (Risks, Assumptions, Issues, Dependencies) with owners
• Quarterly reviews; corrective actions tied to metrics
• Output: Embedded controls, continuous-improvement cadence, and governance rhythm

Toolkits we bring (and teach your team to use)

• Root-Cause Analysis: 5 Whys, Fishbone (Ishikawa)
• Strategy: SWOT, PESTLE, Customer/Competitor/Company (3C), simple Porter review
• Operations/Lean: Value Stream Mapping (lead time vs. touch time), SIPOC, Kanban, throughput tracking
• Org & Governance: RACI/DACI, decision logs, escalation ladders
• Change & Adoption: stakeholder mapping, readiness surveys, role-based enablement plans
• Risk: risk heatmaps, control catalogs, evidence registers
• Conflict-Specific: interest-based negotiation, working-agreement templates, mediation agendas, “difficult conversations” scripts

Conflict Resolution Services (practical, discreet, outcomes-first)

1) Workplace & Team Conflicts

• Manager–employee friction, team vs. team bottlenecks, role ambiguity
• What we do: neutral intake, clarify non-negotiables, surface interests, draft working agreements, and set review checks.

2) Leadership & Board Alignment

• Strategy stalemates, competing priorities, unclear accountabilities
• What we do: facilitate decision sessions, define decision rights, create a one-page strategy, and an OKR set tied to the budget.

3) Vendor–Client & Partner Disputes

• Scope creep, SLA failures, margin erosion, and delayed payments
• What we do: evidence review, options framing, renegotiation plans, revised SOWs, and recovery dashboards.

4) Policy & Process for Prevention

• Grievance flows, escalation ladders, conflict-aware performance management
• What we do: write pragmatic policies, train managers, and install early-warning signals (leading indicators).

Result: fewer surprises, faster decisions, and relationships that stay productive—even when tensions are high.

Process Optimization & Operational Excellence

• Map the work: document the real flow from request → approval → delivery → billing.
• Remove waste: eliminate redundant steps, shrink handoffs, and fix unclear SLAs.
• Standardize: clear SOPs, templates, and “definition of done”.
• Instrument: dashboards for cycle time, first-pass yield, schedule adherence, and cost-to-serve.
• Reinforce: weekly standups, monthly ops reviews, and quarterly retros.

Risk Mitigation & Compliance (made usable)

• Risk register with probability/impact scoring and owners
• Top controls embedded into SOPs (not just a policy on a shelf)
• Audit evidence by design—logs, approvals, versioning, and retention
• Business continuity basics: incident playbooks, comms trees, RTO/RPO targets

Change Management that actually sticks

1. Why change: concise narrative tied to customer value and metrics
2. Who’s impacted: stakeholder map and impact heatmap
3. What changes for each role: task-level deltas and enablement plan
4. When & how: timeline, comms rhythm, and feedback loops
5. Proof: adoption KPIs (usage, cycle time, error rate) and reinforcement

Sample deliverables you take away

• Strategy Brief (1–2 pages): where to play, how to win, next 90 days
• Operating Model Pack: org chart, RACI, process maps, SLAs
• Conflict Playbook: grievance path, meeting scripts, templates, timelines
• Risk & Controls Register: top 10 risks with mitigation checkpoints
• Training Decks & Job Aids: negotiation basics, feedback models, manager checklists
• KPI Dashboard Spec: definitions, formulas, data sources, owners, cadences

Mini case snapshots (anonymized)

• Call-Center BPO: Missed targets, rising attrition, manager–agent tension.
  Actions: clarified KPIs, rebuilt roster/allowance rules, trained supervisors on feedback, set grievance & escalation ladder.
  Results: +18% contact rate, −27% rework in 60 days, improved agent retention.
• Retail Chain: Store vs. HQ friction, stockouts, long approvals.
  Actions: mapped replenishment, fixed SLAs, introduced decision rights & exception rules, vendor scorecards.
  Results: −22% lead time, +9% gross margin, fewer escalations.
• Tech SME: Founders disagreed on priorities; roadmap stalled.
  Actions: facilitated strategy offsite, OKRs with budget, feature gates, board rhythm.
  Results: 2 releases shipped on schedule, net-revenue growth resumed.

Measuring impact (so it’s not just “soft” wins)

• Cycle Time: request → delivery (target: −20–40%)
• First-Pass Yield: % outputs meeting “definition of done” first time (target: +10–25%)
• Escalation Volume & Resolution Time: (target: −30% volume, −40% time)
• Employee NPS/Engagement: (target: +10–20 points post-training)
• Cost-to-Serve / Unit Cost: (target: −8–15% with process fixes)
• Customer NPS / SLA Adherence: (target: +5–10 points, >95% SLA)

Engagement models (choose the depth you need)

1. Diagnostic Sprint (2–3 weeks) – Rapid assessment, conflict heatmap, top-10 fixes, and a 90-day plan.
2. Execution Accelerator (6–8 weeks) – Implement new workflows, mediate critical disputes, train managers, and stand up dashboards.
3. Quarterly Partnership – Governance rhythm, continuous improvement, and on-call mediation for high-stakes moments.

Why DelonApps

• Cross-functional expertise: strategy, HR, operations, and vendor management in one team.
• Hands-on delivery: we don’t just advise—you’ll see working processes and agreements in production.
• Africa-born, globally informed: practical playbooks for fast-growing organizations in Nigeria and beyond.
• Scalable & measurable: improvements tied to KPIs, not slogans.

Frequently Asked Questions

Q1: What’s the difference between mediation and arbitration?
Mediation is a facilitated negotiation—parties craft their own agreement. Arbitration is a binding decision by a neutral third party. We specialize in mediation and facilitation to preserve relationships and speed implementation.

Q2: Can you help if we’ve already tried internal HR/Legal?
Yes. We often work alongside HR and Legal, providing a neutral lens, reframing options, and creating practical agreements and SOPs that teams can live with.

Q3: How quickly can we see results?
Most clients see measurable improvements in 3–8 week cycle-time drops, fewer escalations, and clearer decision paths—because we target quick wins first while designing longer-term fixes.

Q4: Will the process disrupt our day-to-day work?
We design around your cadence. Short, focused sessions; async reviews; and pilots in limited areas to avoid broad disruption.

Q5: Do you support training for managers and team leads?
Absolutely. We deliver negotiation, feedback, and conflict-prevention training with role-based practice and job aids.

Ready to remove friction and unlock growth?

If your team is wrestling with bottlenecks or unresolved tensions, let’s talk. DelonApps can run a Diagnostic Sprint to surface root causes and launch a focused, conflict-aware improvement plan.

Call to Action:

• Book a 20-minute discovery call
• Request our Conflict Playbook outline
• Ask for an on-site/virtual mediation day

DelonApps helps organizations solve hard problems and build healthier ways of working—so teams can execute faster and win more often.